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Sales and Refund Policy

Refunds will be made to the account from which the fees were originally received. All refunds will be made within 5 business days of written notification

Cancellation or Postponement Policy

'Cancellation' refers to the period up to 14 days prior to the arrival date listed on the booking confirmation form. For any cancellations / postponements communicated less than 14 days prior to the arrival date, no fees will be refunded.

For cancellations / postponements due to visa rejections, a written notification and receipt of relevant supporting documentation must be presented to TopStudy.com at least 14 days before the arrival date listed on the booking confirmation form. Upon receipt of relevant supporting documentation, 100% of the tuition, accommodation, airport transfer, and materials fees will be refunded less any other cancellation fees charged by the school.

Cancellations / postponements due to visa rejections only apply to students who have applied for the appropriate visa category. If a student applies for the incorrect visa category, it will be treated as a non-visa related cancellation / postponement. For non-visa related cancellations / postponements made 14 days or more before the arrival date on the booking confirmation form, a cancellation fee equivalent to 50% of tuition fees will apply.

In all cases (including students with cancellation insurance), the express mail fee, accommodation placement fee, registration fee, health and personal insurance fee, bank transfer or credit card fee, differences due to currency exchange rate changes, change fees, and any other service charges are non-refundable. In addition, a $50 bank transfer fee applies to all refunds sent by bank transfer. For nationalities of high-risk countries who do not have a valid visa prior to booking a course, an additional administrative fee of $500 is non-refundable in all cases.

Termination Policy

'Termination' means stopping or leaving all or part of the course or courses booked, including extensions, once the first class has started. In all cases, no refunds will be made after the arrival date listed on the booking confirmation form. Students who terminate their program may not be eligible to receive a certificate of completion.

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